jktok Platform Privacy Notice
This page describes what data we collect when you use jktok and how we keep that data protected. We at jktok take privacy seriously — your personal information is encrypted, stored securely, and accessed only by authorised team members for account verification, payment processing, compliance, and customer support.
When you register for a jktok account, deposit via DANA, e-wallet, mobile banking, local payment, or a bank virtual account, or place a wager on Liga 1, Piala AFF, Champions League, live-dealer tables, slots, or esports, we collect specific data points. This notice explains what we collect, why, how long we retain it, and what rights you have over your information. We comply with applicable data-protection laws in all jurisdictions where we operate.
Our commitment is transparent: we do not sell your data to third parties. We share information only with payment processors, identity-verification partners, and regulators where local law requires. You have the right to request access to, correction of, or deletion of your personal data — contact our support team to exercise these rights.
What data we collect on jktok
We collect several categories of information when you open and use a jktok account:
- Account information: name, date of birth, phone number, email address, password (hashed), and username.
- Identity verification (KYC): government-issued ID (national ID card, passport, or driving licence), proof of address (utility bill, bank statement, or government letter), and digital photos or scans of these documents.
- Payment information: the payment methods you register (e.g., DANA account number, e-wallet phone number, mobile banking virtual account number), transaction history, deposit amounts, and withdrawal requests — but not your full banking credentials or passwords.
- Betting and gaming data: wagers placed, games played, odds locked at bet time, settlements, winnings, and losses.
- Device and access information: IP address, device type (Android, iOS, desktop), browser type, approximate location (derived from IP), login timestamps, and session activity.
- Communication: support tickets, live-chat messages, email correspondence, and any feedback you provide.
How we use your data on jktok
We use the data we collect for specific, lawful purposes:
- Account management: creating and securing your account, verifying your identity, resetting passwords, and enabling two-factor authentication.
- Payment processing: confirming deposits, processing withdrawals, and reconciling transactions with our payment partners (local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking).
- Compliance and fraud prevention: detecting suspicious activity, verifying that you are not in a restricted jurisdiction, and complying with anti-money-laundering (AML) and know-your-customer (KYC) regulations.
- Service improvement: analysing platform usage to fix bugs, improve user experience, and add new features (aggregated, anonymised data).
- Customer support: responding to inquiries, resolving disputes, and assisting with account or withdrawal issues.
- Legal obligations: responding to law-enforcement requests and complying with applicable regulations in jurisdictions where we operate.
Third-party processors and data sharing on jktok
We do not sell your data. However, we share information with trusted third parties to operate our platform and comply with law:
- Payment processors: local payment, online payment, e-wallet, mobile banking, local payment, and our banking partners (online payment, e-wallet, mobile banking, local payment) receive your deposit/withdrawal requests and transaction amounts to settle payments. They do not receive your full identity document or KYC status.
- Identity verification providers: We use third-party KYC platforms to verify government IDs and proof of address. These providers see only the documents you upload and basic identity information; they do not see your betting history or payment data.
- Fraud-detection services: We partner with compliance and anti-fraud vendors to screen for suspicious patterns. They receive anonymised session data and transaction flags — not your personal name or ID details.
- Regulators and law enforcement: If a court order, government agency, or applicable law requires us to disclose data, we comply. We notify you of such requests unless prohibited by law.
Data retention on jktok
We retain your data for as long as necessary to provide our service and comply with legal obligations. Identity documents (ID, proof of address) are kept for a minimum of five years after account closure for regulatory compliance. Betting and transaction history are retained for seven years to satisfy financial and tax requirements. Account login records and device information are typically retained for one year. If you request account deletion, we anonymise or delete your personal information but may retain aggregated, anonymised data for platform analytics. Payment records are retained per banking regulations regardless of your account status.
Your rights and our jktok data practices
We respect your rights regarding your personal data. You have the right to request access to all information we hold about you — contact our support team with your account details, and we will provide a summary within 15 business days. You have the right to correct inaccurate information (name, phone, email, address) — log into your jktok account and update these fields, or contact support for assistance. You have the right to request deletion of your personal data, subject to legal retention requirements — if we cannot delete due to regulatory obligations, we will explain why. You have the right to withdraw consent for specific uses (e.g., marketing emails) by adjusting your account preferences or contacting support.
We at jktok commit to protecting your personal data through encryption, limited access, and transparent practices — shared only with trusted processors and regulators where required by law.
Cookies and tracking on jktok
Our platform uses cookies and similar technologies to enhance your experience. Essential cookies store your session ID, allowing you to remain logged in across pages. Preference cookies remember your chosen language, display settings, and account preferences. Analytical cookies track aggregate usage patterns (which games are most popular, how many users access from Jakarta vs Surabaya) to improve our platform — this data is anonymised and does not identify individual users. We do not use third-party cookies for advertising or profiling. You can disable cookies in your browser settings, but doing so may limit jktok functionality.
Cross-border data transfer on jktok
Our servers and data centres may be located outside your home jurisdiction. When you use jktok from Indonesia or another region, your data may be transferred to and stored in countries with varying data-protection laws. By opening a jktok account and using our platform, you consent to this transfer. We apply the same encryption and access controls to your data regardless of server location. If you do not consent to cross-border data transfer, you should not use jktok.
Changes to our jktok privacy notice
We may update this Privacy Notice periodically to reflect regulatory changes, new practices, or platform updates. We will post the revised notice on our website and update the "last modified" date. Continued use of jktok after such changes constitutes your acceptance of the revised terms. If a material change significantly affects how we use your data, we will notify you via email or through your account dashboard.
Contact us about privacy on jktok
If you have questions about our privacy practices, wish to exercise your rights (access, correction, deletion), or believe we have misused your data, contact our support team. Provide your account details, a description of your request, and any relevant dates. We aim to respond within five business days. If you believe we have violated applicable privacy law and cannot resolve the matter through our support process, you may lodge a complaint with your local data-protection authority.
Summary
We at jktok collect personal data (account information, identity documents, payment details, betting history, and device data) to operate our platform, verify your identity, process payments, and comply with law. We protect all data through encryption and limit access to authorised team members. We share information only with payment processors, identity-verification partners, and regulators as required by law — we do not sell your data. You have rights to access, correct, and request deletion of your information. Our cookies enhance functionality and platform analytics, not advertising. We may update this notice as practices change. Contact our support team with any privacy questions or requests.